Refund policy
To start a return, please click here.
Returns and exchanges must be started within 30 days of order delivery.
Returned products must be unused, unworn, and not show any signs of damage. If you have any questions, you can contact our customer service by emailingĀ customerservice.ca@reima.com. Below you will find commonly asked questions and answers.
Can I return my item for a refund or exchange?
Unless marked specifically as non-refundable or no returns, which are items purchased in the Sample Sale pages or from various discounts & sales, we gladly accept returns, provided that you purchased & received it less than 30 days ago and the item is unused and in its original condition with the tags still on the product. Returns will incur a CA$10 return handling fee. We also offer free exchanges.
If you choose the store credit option, you will receive a code to your email address immediately after the return is processed.
Unfortunately, we cannot accept returns on gift cards.
How can I return my item for a refund?
Click hereĀ to start your return. You will need your order number and either your zip code, email address, or phone number. Then follow the on-site instructions. If you have any questions, please reach out toĀ customerservice.ca@reima.comĀ .
How much does it cost to return an item?
We charge a flat rate of CA$10 for the return delivery of any item for delivery and restocking fees. If you are exchanging an item, there will be no cost.
How long will it take to get my money back?
Please allow 2-3 business days from the date on which we receive your return to process. If you choose to refund to the original payment methods, it will take 3-10 business days to process depending on your card issuers. However, sometimes, we experience delays throughout this process and are working to get you your money as quickly as possible. If you choose to receive store credit, it will be issued immediately after processing.
What if I received damaged goods or the wrong order?
Please contact customer service atĀ customerservice.ca@reima.comĀ and we will work with you to provide a solution that works for everyone.
Do you have other questions? Please contact us atĀ customerservice.ca@reima.com